You can purchase vSeeBox directly from our official online store.

Ordering from our website ensures that you receive a genuine device, full customer support, and eligibility for our warranty and return policy.

We offer free returns within 30 days of delivery for U.S. orders.

To qualify for a full refund:

• The device must be in original condition

• No scratches, dents, cracks, or signs of customer damage

• Original packaging must be included

• All included accessories must be returned

If the device shows damage caused by misuse, a partial refund may be issued after inspection.

To request a return, please email:

[email protected]

Include the following information:

• Your order number

• A description of the issue

• Photos of the product (if applicable)

• The reason for the return

• Whether you prefer a refund, replacement, repair, or technical assistance

Our team will review your request within 24–48 hours and provide the next steps.

Please note that return authorization must be approved before sending any product back.

United States:
Return shipping is free for approved returns within the 30-day return window.

International orders:
Free return shipping is not available. Customers are responsible for return shipping costs and any customs or carrier fees.

Once your returned item is received and inspected:

• Refunds are processed within 7–14 business days

• Refunds are issued to the original payment method

Processing times may vary depending on your payment provider.